Politique de remboursement

Return Policy

Thank you for shopping at C.JOURNAL. We want you to be completely satisfied with your stationery purchase. Please review our return policy below.

1. Return Eligibility

  • 14-Day Return Window: You may return most items within 14 days of delivery for a refund or exchange.

  • Product Condition: To be eligible for return, products must be unused, in their original packaging, and in resalable condition.

  • Original Receipt: Please include a copy of your original receipt or order confirmation with your return.

2. Special Requirements for Free Gifts

If your order included the gifts or promotional item (as all our orders do), both the original product and the gifts must be returned together to qualify for a refund.  If the gift is not returned, the retail value of the gift (as determined by us) will be deducted from your refund.

3. Shipping Cost Responsibility

Return shipping costs are handled differently depending on the situation:

    Quality Issues: If the product has quality problems or defects, we cover 100% of return shipping costs.

    Non-Quality Issues: For returns due to personal preference, color discrepancy, or other non-quality reasons, return shipping costs are the customer's responsibility.

    Original Shipping: Original shipping fees are non-refundable for non-defective returns.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at info@cjournal.shop to request a Return Merchandise Authorization (RMA) number.

  2. Package the products (including the gift) securely in the original packaging.

  3. Include your order confirmation or receipt.

  4. Ship the package to our return address (we will provide this with your RMA number).

5. Refund Processing

  • Once we receive and inspect your return, we will process your refund within 14 business days.

  • Refunds will be issued to your original payment method.

  • Please allow additional time for the refund to appear in your account, depending on your bank's processing time.

6. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized products

  • Products that have been used, altered, or damaged by the customer

  • Products without their original packaging or tags

  • Sealed products where the seal has been broken

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 30 days of receipt. We will either replace the item or provide a full refund, including return shipping costs.

8. EU Consumer Rights

If you are located in the European Union, you are entitled to the following statutory rights under EU consumer protection law:

    Right of Withdrawal: You have the right to withdraw from your purchase within 14 days of receiving the last item of your order, without giving any reason. You also have the right to cancel your order at any time before it has been shipped, without giving any reason. To exercise this right, please contact us at info@cjournal.shop before the withdrawal period expires. You may use the following model withdrawal form, or send any other unambiguous statement:

"I hereby give notice that I withdraw from my contract of sale of the following goods: [order number / product name], ordered on [date], received on [date]. Name: Address: . Date: _."

Return shipping costs for withdrawal are the customer's responsibility, as permitted under EU Directive 2011/83/EU, provided this notice is given in advance.

    2-Year Statutory Guarantee: Under EU law (Directive 2019/771/EU), you are entitled to a minimum 2-year guarantee for goods that are not in conformity with the contract (i.e., defective or not as described). This statutory right is in addition to any commercial return policy we offer and cannot be waived.

    Refund Timeline: For valid withdrawal or defect claims, refunds will be issued within 14 days of us receiving the returned goods or proof of return shipment, whichever is earlier.

These statutory rights apply regardless of any other terms stated in this policy.

9. Contact Information

For return-related questions, please contact us at:

  • Email: info@cjournal.shop

  • Contact Form: https://cjournal.shop/pages/contact

  • Response Time: We typically respond within 1-2 business days.

This return policy is subject to change without notice. Last updated: 06/19/2026.